NSPCC Launches Helpline Text Service
Written by adminChris on May 16, 2011
The NSPCC is today (16 May) launching a text service to drive ‘on the spot’ reports of child abuse to its Helpline. The text number – 88858 – is free and available 24 hours a day.
Anyone sending a text to the NSPCC Helpline on 88858 will receive an immediate response confirming that their message has been received. This message will also encourage them to call the Helpline on 0808 800 5000, or to contact the police if they think a child is in immediate danger.
A trained NSPCC Helpline counsellor will reply to a text message within three hours, and offer advice, information and assistance. They may ask for additional information about the person’s concerns, or confirm that a referral has been made to the police or social services.
The NSPCC is also announcing TV psychologist Dr Linda Papadopoulos as its first ever Helpline Ambassador today. She is backing the NSPCC call for people to act when worried about a child.
The launch comes as an NSPCC poll reveals people are unlikely to report child abuse unless they act immediately.2 One in five (23%) polled in the South West said they had been concerned a child was being abused or neglected, but 47% of those who didn’t report their fears immediately took no action later.
Don’t delay, text the Helpline today.
Dr Linda Papadopoulos says: “As a psychologist I know how easily people talk themselves out of doing anything. They may think it’s none of their business, or they’ve made a mistake, or they simply can’t decide what to do. But procrastination can be fatal for an abused child. Tomorrow may be too late. Sending a text is quick and immediate, whether you’re at home or out shopping. It’s good to know you’ve taken action. So if you’re worried about a child, the message is simple. Don’t delay, text the Helpline today.”
The new text service makes the NSPCC Helpline more accessible, and adds to the existing ways that people can get in touch, by 24-hour freephone (0808 800 5000), by email help@nspcc.org.uk, or by making a report online at www.nspcc.org.uk/helpline.
